Information

Find information about delivery costs, options and packaging. Learn how to order, what payment methods are available and using the Wishlist.
Our specials, coupons and loyalty rewards points program is explained. Understand more about online security, your privacy and what ‘cookies’ are all about.
Read about our warranty options, returns policy and procedure, plus how to provide feedback.
Learn how to set up an account and the benefits to you!
We have also included the most common questions; with answers you’ll find useful BEFORE contacting us!

Create A Free Account

Account Set Up & Benefits

It's free to set up an account! In fact we pay you - 25 SEXY points! It will also make buying products cheaper too!
We hate spam ourselves, but as an account customer, you will receive advance notice of specials before they are made online, so you can purchase sex toys at heavily discounted prices before they are seen online and perhaps sold out.

How To Create An Account

You must be over the age of 18 years to create an account.

Simply enter your email address on the My Account page.

You will be sent an email with a temporary password.

Simply click the link provided in the email, enter the temporary password provided to log into your account and change the password immediately.

Protect your privacy by ensuring you keep your password safe and don't share your password with anyone else.

How do I use my account?

You can use your account to view your recent orders, manage your shipping and billing addresses, edit your password and account details, make claims under warranty and view your SEXY points total and any discount coupons you have accumulated, you can redeem for discounts when you process your next order with us.

Just by setting up an account you will earn 25 SEXY points!

I've forgotten my password. Help!

If you have forgotten your password, simply click on the 'I Forgot My Password' tab on the 'My Account' log in page and enter the email address that you used to create your account.

You will be sent an email with instructions on how to create a new password.

I've forgotten my e-mail address. Help!

If you can’t remember your e-mail address, please send us a message and we'll get back to you as soon as possible.

Can I change my screen name?

You can't change your screen name, but we can change it for you. Please send us a message via our contact page telling us your email address, your current screen name and the new screen name that you would like.

What does "Remember me on this computer" do?

To save you the hassle of typing in your email address every time, you can click the box on the log-in screen and the site will remember who you are.

This will keep you logged in so that you can access your account quickly to post messages or place an order.

If you are using a shared computer, we do not recommend using this feature.

Warranty and Extended Warranty

Warranty, Returns & Reviews

Most products you buy from Adult Sex Toy Wholesalers website; whether online or over the phone come with a 12 month warranty for your peace of mind. Many sex toys also have the option for you to purchase an extended warranty for as little as $5. Read on about your warranty options, how to go about returning a suspected faulty product and make money writing reviews on products you have purchased and used.

12 Month Warranty

At Adult Sex Toy Wholesalers, we want you to be happy with your purchase, and if used as intended, not have products fail on you. To that end we only stock quality products by leading manufacturers from around the world. Sometimes however there may be a product that fails expectations. We want to know about it! We also don't want you to have a bad experience, so we offer a minimum 12 months warranty on most products you buy; some items such as dice games, obviously do not require a warranty!

Extended Warranty Upgrade

On some products we have introduced a first for the adult sex toy industry, by allowing consumers to extend their free 12 month warranty to 24 months for as little as $5 on products under $200. For those people who like regular use of their favourite toys, purchasing an extended warranty has proven very popular!

Returns

Products purchased from this website which satisfies one or more of the following, will qualify for a replacement product:
  • The product proves to be faulty within 12 months of ordering the product
  • The product does not match the website description
  • The product received is not the product ordered
If you believe a product is faulty within the warranty period, please contact us immediately by calling 0408 808 968. Products returned without prior notice will be rejected. Please ensure that returned products are cleaned and safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping. If a returned product is deemed to be faulty, every effort will be made to replace this item with an identical product. If we cannot replace your item with an identical product, we will offer you the option of choosing another product of the same value or provide you with a refund for the total value of the faulty product. Fare L'Amore Pty Ltd will not be responsible for return postage of products but in the case that the item is deemed faulty by our Quality Control Department the replacement item will be posted to you at our expense. Any products found to be working upon return will be sent back to the customer at their expense.

What If I Change My Mind?

Due to the personal nature of adult sex toys, we can not resell products returned to us; therefore we do not offer refunds or returns if you change your mind.

Free Gifts Returns Policy

We do not accept returns of FREE GIFTS in exchange for other products, credit or money.

Before You Return Your Product:

Before you return a toy you suspect is faulty, please make sure you have checked the following:
  • Make sure you are using the correct batteries.
  • Make sure the batteries have been installed correctly.
  • Try new batteries.
  • Make sure the battery terminals are not wet or affected by moisture.
  • Hold controls down for 3-5 seconds to turn it on.
  • Make sure you have read and followed the instruction leaflet specific to your product.

How To Return A Suspected Faulty Product

Prior to making your return you must call us on 0408 808 968. We will troubleshoot the issue with you and supply instructions on how to return your product if it still does not work as intended.

Product Reviews

Here at Adult Sex Toy Wholesalers, we strive to help customers make the best possible buying choice; based on their own individual needs. For every product we sell we provide as much detail about that product as possible, so consumers can make an informed decision. Each description includes what the product can be used for and why people would use it as well as measurements and other key features. While we provide as much factual information as we can about each product, we believe it is 'Product Reviews' made by consumers that have purchased the product and used it, that truly helps our customers make the best decisions. Consumer reviews offer unbiased, honest feedback detailing the features and limitations of each product, allowing other customers a better understanding of the experience that product will offer.

Why Should I Review Products?

If you have something to say about a product, don't keep it to yourself; it's quick and easy to write a review, and if you're an Adult Sex Toy Wholesaler Member, you will also earn 25 SEXY points for every review you write that gets approved and published!

How Do I Review A Product?

  1. Click on the product you wish to review.
  2. Click on the 'Reviews' tab that is next to the 'Description' tab, just below the product image.
  3. Once inside the 'Reviews' tab, click on the Star Rating just under the product name.
  4. Write your review in the box below.
  5. Once you are happy with your review, enter your name. If you don't want to use your real name, the name you enter can be a 'Screen Name' that is then linked to your account for future reviews. This is the name that other customers will see so choose this name carefully.
  6. Enter the email address that is linked to your Members account with Adult Sex Toy Wholesalers. Your email address will not be published with your review, this will be used by us to verify your account and add any Sexy Points that you have earned.
  7. Click the "Submit' button to submit your review!
Your review will then be sent to the Adult Sex Toy Wholesalers team for review before publishing.

I Submitted A Review But I Can’t See It. Why?

Reviews are checked by the Adult Sex Toy Wholesalers team before they are posted to the site, so there may be a delay before your review appears. We check and edit reviews for spelling, grammar and explicitness but do not change your rating or the intent of the feedback given. Usually it will take less than 48 hours for your review to be approved, but it may take longer at weekends and on public holidays.
Online Shopping Data Protection

Security, Privacy & Cookies

Many people use websites such as eBay and Amazon to buy products, and have them shipped to an address, from all over the world.
Supermarket chains such as Coles and Woolworths are regularly delivering groceries around the country after customers have made an order online.

Online shopping is a very convenient way to shop when it suits you.

You can browse and buy adult sex toys online 24 hours a day, 7 days a week on www.adultsextoywholesalers.com.au.

How Safe Is It To Order Online?

Adult Sex Toy Wholesalers have taken many steps to make it very safe to buy products on www.adultsextoywholesalers.com.au with your credit or debit card.

If you look at the URL of any page on the website, you will notice it starts with 'https://' The whole site's data is protected by a SSL Certificate from the world's leader in data security; Comodo!
128/256 bit encryption with 2048 bit root keys make data encryption as secure as possible.

Not only is any data filled in on forms; such as names, addresses and credit card details securely encrypted when it's sent, the data base is also encrypted. We do not want your details to be exposed and we do not want our beautiful website that has taken thousand's of man hours to build to be hacked either.

Our secure server encrypts all information completed in your order form (including credit or debit card numbers name and address) before it is sent to the also very secure payment gateway provider PayPal.
As credit card payments are all made directly via PayPal, we do not keep any record of your card details. Your card details are automatically verified online by PayPal, the world's leading independent processor of secure online payments.

If you have any questions about secure shopping on Adult Sex Toy Wholesalers website, please feel free to contact us.

Our Privacy Policy

Due to the importance of privacy to us, we have dedicated a page solely to addressing privacy.
Read our privacy policy for more information.

About Cookies

At www.adultsextoywholesalers.com.au, we value the privacy of our visitors and customers. We understand that people are concerned about how their online activity is monitored and what information is collected and shared.

Websites track and save information anonymously about their visitors by using 'cookies'.
A cookie is a small file of text, often encrypted for privacy, that is used to store information about visits to website pages.

Why are cookies used?

The use of cookies enables you to use www.adultsextoywholesalers.com.au. Cookies store information such as the products you have added to your shopping basket, allowing you to continue to browse the store even when you have left your shopping basket page.

Cookies also track which pages of our website are most popular and what people are searching for. This information helps us to provide information and products that people want in order to provide the best possible user experience to visitors and customers on our website.

Google Analytics

This website subscribes to Google Analytics, a commonly used software program that allows us to better analyze how visitors are using our website. Analytics records information such as how you reached the www.adultsextoywholesalers.com.au website, the city and county that you're browsing from and the web browser you are using.

Google Analytics also enables us to see how people are using the adultsextoywholesalers.com.au website to purchase products, which helps us improve users experience accordingly.
Google Analytics does not collect any personal identifiable information.

How Do I Manage Cookies?

While you must allow cookies to operate while you are shopping on adultsextoywholesalers.com.au, you can choose to turn off your cookies while they are not in use. Up to date web browsers will allow you to see what cookies are currently stored on your computer or device and will let you selectively delete them as you wish.

Specials, Coupons & Loyalty Rewards

Specials, Coupons & Loyalty Rewards

Not only will you see cheap sex toy prices; far cheaper than you will find in adult sex toy shops, at Adult Sex Toy Wholesalers you will save even more by setting up an account, being a repeat customer and spreading the love.

Special Offers

With most products less than half the price you will see in adult shops, you will find great value across our huge range of products! If you love a bargain, then check out our Special Offers page for products and packages that we have marked down even further. With new products and packages added regularly, make sure you're a regular visitor to the page so you never miss out on the bargains; they do go fast! Products purchased as part of a package or special offer are still covered under our 12 Month Warranty. If you find a product, you believe is faulty, please contact us to arrange a return; we will be happy to send a replacement on any product that is faulty within 12 months of purchase. If the product was a discontinued item, we will offer you a similar replacement product of equal or greater value. Please read the Returns Policy or contact us if you have any questions.

Free Gifts Returns Policy

Adult Sex Toy Wholesalers may include Free Gifts with your order, depending on the monetary value of the order. We will not accept returns of FREE GIFTS in exchange for other products, credit or money.

Adult Sex Toy Wholesalers Coupons

Enjoy additional savings on your shopping at Adult Sex Toy Wholesalers with Coupons! Every now and then we offer online promotions on specific products or on a category of products via email. Sometimes we may also send you a Coupon Code with your order! Coupon codes enable you to save even more or receive free products with your order, so make sure you join our electronic mailing list to take full advantage of these offers. Once you receive a Coupon Code, you can use it the next time you shop; either online or over the phone if you prefer. Note: Coupon codes do have an expiry date, so please make sure you use your coupon before it expires.

How To Claim Coupon Codes

Here at Adult Sex Toy Wholesalers, we make redeeming your coupons as easy as possible! When you are inside your 'Shopping Basket', simply enter the Coupon Code and click 'Apply Coupon'. The discount or free product will automatically be added to your order. If you have more than one Coupon Code to enter, simply repeat this process again!

Coupon Code Terms and Conditions

You are entitled to use as many Coupon Codes as you like for each order you place with Adult Sex Toy Wholesalers. Your Coupon Code must be used before the specified expiry date. No cash equivalent can be given in exchange for your coupon code and can only be redeemed for product during checkout. Your Coupon Code does not count towards earning free postage or other promotional gifts.

Save Every Time You Shop with SEXY Points

Members of the Adult Sex Toy Wholesalers website can collect SEXY points every time they shop to save even more money on their next order.

Collect SEXY Points

For every $1 you spend at Adult Sex Toy Wholesalers, you collect 1 SEXY Point! Points are added to your account when your order is dispatched. If you are a registered member, you can also earn 25 points for writing any product reviews that are approved and published!

Spend your SEXY Points

You can spend your SEXY points on anything at the checkout, against the full value or partial value of your order. For every 100 points you apply, you will save $5.00 off of the total cost of your order!

I'm new to Adult Sex Toy Wholesalers

To start earning SEXY Points, simply open a Members Account. To get you started we will give you 50 points just for signing up!

I already have an account

If you already have an account, log in to your account to view your SEXY Points balance along with any other special offers or discount coupons you might be eligible for!

Terms and Conditions

SEXY Points have no monetary value and cannot be used for any purpose other than redeeming against orders placed through Adult Sex Toy Wholesalers. SEXY Points must be redeemed within 3 months of earning them. For full Terms and Conditions, please read our Terms and Conditions.
How To Order, Pay & Use Wishlist

How To Order, Pay & Use Wishlist

Ordering and paying for products online is not a new concept for many, and using a shopping cart is the same process across the e-commerce world. If you are a virgin at ordering online, read on.

How To Place An Order

Shopping at www.adultsextoywholesalers.com.au is quick and easy, secure and most importantly, it's fun! All products shown on the website that are in stock are ready for shipping. If a product is showing out of stock; it means that we will be getting more in. Start browsing www.adultsextoywholesalers.com.au by clicking on the product categories at the top of the screen (Menu). Click on a product picture to view more information, larger images and reviews. Check below in the Related Products bar to see similar products that might suit your needs better. When you find the product you want to buy, click 'Add to Basket' to add it to your shopping basket. Your product will now show in your shopping basket, which can be viewed by clicking the trolley icon shown in the top right hand corner of your screen. The total cost of the items in your cart, including discounts, is calculated automatically. You can continue browsing and shopping as much as you like. You can view your shopping cart at any time by clicking on the shopping trolley icon in the top right hand corner of the screen. Prices on this website are displayed in Australian dollars including GST. You will be prompted to select your preferred delivery method and the appropriate charge will be added to your final total before you click the 'Proceed to Checkout' button to complete your order.

Important Information About Cookies

Cookies must be enabled in your browser to be able to shop at www.adultsextoywholesalers.com.au. We use cookies so we can keep track of your current shopping session and personalise your experience so you can retrieve your basket at any time. If you don't accept cookies, you won't be able to purchase anything from Adult Sex Toy Wholesalers online. When you have finished shopping and you are happy with the products in your basket, click on the Proceed to Checkout button and you will begin the straight forward and secure payment process. You can pay by credit card or debit card using PayPal. You may also pay via Direct Bank Transfer or Cheque. Please note that orders will not be shipped until funds have been received, so for fast delivery payment via PayPal is advised. Your personal details are kept secure at all times and will not be shared with any other companies.

Telephone Ordering

You can place your order over the phone from 8am to 8pm EST. If you are concerned about discretion, simply make a list of the product codes of the items you'd like before you call. The product codes, or SKU numbers, are shown on each individual product page just under the 'Add to Wishlist' Button to the right of each product picture. While calls may be recorded for training purposes, your privacy and discretion is always maintained.

Availability

To avoid disappointment or delays, you can only order items which are in stock. The Adult Sex Toy Wholesalers website will tell you if an item is out of stock. We receive new stock weekly, so you should never have to wait too long if a product you are after is temporarily out of stock. If you would like to be notified when an item is back in stock, please feel free to contact us via our contact page.

After You Have Ordered

You will receive an automated email notification as soon as you place an order, listing all of the products that you have purchased, your total order value and the delivery address. Please double check the information you have entered and if anything is incorrect, please contact us as soon as possible. When your order has been shipped, you will receive another email confirming that your order has left the warehouse. You will also be given a tracking code to track your delivery via Australia Post.

Payment Methods In More Detail

You can pay for your order with Adult Sex Toy Wholesalers by PayPal, Direct Bank Transfer or by Cheque. Even if you don't have a PayPal account you can use your credit card or debit card to process your order through PayPal's secure gateway payment system. PayPal accepts all the major credit cards and debit cards. When you pay with your PayPal account or use PayPal to pay with your credit card or debit card, your PayPal statement or bank statement will show a charge to Fare L'Amore Pty Ltd and will not make any mention of Adult Sex Toy Wholesalers or the products you have purchased. For your convenience, we accept payment via Direct Bank Transfer and also by Cheque. If you select one of these options you will be prompted with further payment details. Please use your Order ID as the payment reference. Please note that your order will not be shipped until the payment has been processed and the funds have cleared in our account. For this reason, if you want to enjoy your purchases quickly we suggest you pay via PayPal, credit card or debit card. Please select your preferred payment method in the checkout and follow the instructions.

Security And Privacy

All of your details are kept safe and secure at all times, including your name, address and payment information. Click to read more about our Privacy Policy. We will never share your details with any other companies. Adult Sex Toy Wholesalers do not collect or hold onto credit card details.

Paying By PayPal

Go through the secure checkout as normal and select 'Proceed to PayPal'. You will be taken to the PayPal site to process the payment. If you have a PayPal account you will be prompted to log into your account and set up the payment. If you don't have a PayPal account, you will be given the option of paying with your debit card or credit card. Once you have arranged the payment, you will be automatically returned to the adultsextoywholesalers.com.au site to confirm the payment total and place the order. Your PayPal account and any bank statements will show a charge to Health AU or Better Health AU and will not make any reference to Adult Sex Toy Wholesalers or the products you have purchased.

Paying By Direct Bank Transfer

To pay by Direct Bank Transfer, simply select this payment option while you are in the secure checkout. You will be prompted with further details for making an electronic payment directly into our bank account. Please use your Order ID as the payment reference and retain your own payment receipt. Your order won't be shipped until the funds have cleared in our account.

Paying By Cheque

To pay by Cheque, simply select this payment option while you are in the secure checkout. You will be prompted with further details for making a cheque payment via post. Please include your Order Id with your payment. Your order won't be shipped until the cheque has cleared.

How To Use Wishlist

Have you seen something you really want but need to wait a little while before you purchase it? Maybe you have to wait till pay day or maybe you want to let your lover see your Wishlist first? Set up your very own Wishlist on www.adultsextoywholesalers.com.au by adding products you like and may wish to purchase in the future. Having a Wishlist means that next time you visit you can quickly see your favourite products all in one place!

Starting A Wishlist

Starting your Wishlist on www.adultsextoywholesalers.com.au is easy! When you see a product you want to add, simply click the 'Add to Wishlist' button located under the 'Add to Basket' button. You can view your Wishlist at any time and have the option of adding products from your Wishlist directly into your Shopping Basket You can add or remove items from your Wishlist at any time.

Delivery Costs Options & Packaging

All orders on this website must be paid for in full before they will be packed and shipped from our warehouse. Orders are ready to be dispatched directly from our warehouse the same day of completing your order; often within minutes.

Delivery Options & Costs

Delivery options include Parcel Post or Express Post via Australia Post. Australia Post's regular Parcel Post service is cost effective and reliable, delivering parcels in 2 or more business day. Parcel Post services for all orders under $200 will cost $12.99. Australia Post's Express Post service provides next business day delivery to most metropolitan areas across Australia. Express Post services for all orders under $200 will cost $16.99. All orders over $200 in total will receive FREE shipping (If that option is selected). All machines are posted via standard post. If you purchase other items within the same order and select Express Post, they will be sent Express Post, with the machine separately.

How Do I Track My Delivery?

You will be provided with a tracking number via email (if you have supplied one) from Australia Post in order to track your delivery once your parcel has been shipped from the warehouse. If you are not home at the time of delivery and there isn't a safe place to leave your parcel, the courier will leave a collection card. Orders will be held for 10 working days at your local Australia Post Office before being returned to us. If your parcel is more than 5 working days overdue, please contact us by telephone.

Where Do We Deliver To?

We deliver anywhere across Australia for the same low price!

How Will Products be Packed?

While the contents of your package will be exciting, the packaging everyone else may see will be boring! Here at Adult Sex Toy Wholesalers, we value the privacy of our valued customers and our plain packaging reflects this. By wrapping up your exciting products in plain packaging, no one except you will know what is actually inside! Discreet packaging means that you can shop with confidence at www.adultsextoywholesalers.com.au knowing that even if you are not home to accept your parcel, nosy neighbours, work collegues; even family members will not know what is inside.

Will Packages Show Return To Sender Details?

Australia Post requires us to have a return address on all packages. Because we know how nosy people can be, we get all our packages returned to a PO Box that makes no reference to Adult Sex Toy Wholesalers or the products you have purchased.

What Will My Parcel Look Like?

We discreetly and securely package all products. Depending on the size and shape of what you have ordered, your order may come in an Australia Post Satchel or a plain box. It will give no indication of who the sender is or what's inside. We make sure items are well padded with 'bubble wrap' when they are packed in order to prevent rattling and nosy hands from feeling the 'shape' of the product. Of course this extra padding also ensures your product arrives in top notch condition ready to play with! All our boxes and envelopes are also double-wrapped with heavy duty packing tape to prevent 'peeking'. There are no markings on your package except for standard Australia Post packaging labels, your address and an inconspicuous return address. There will be no logos, no mention of Adult Sex Toy Wholesalers or the contents of the package. If for some reason a courier service requires the contents of the package to be described, your products will be listed as 'health products' under the name of Fare L'Amore P/L.