Help

Find out more about how easy it is to place an order at adultsextoywholesalers.com.au and read about how to select the method of payment that best suits your circumstances.
You can feel confident that your purchases will remain your secret by understanding our discreet billing service, plain packaging delivery policy and strict privacy policy.
Also read about how to make the best of your free gifts and free delivery options as well as how to use your Wishlist!
From placing your first order through to making returns, you will find out everything you need to know about shopping confidently here in our online store.

Wishlist

How To Use Wishlist

Have you seen something you really want but need to wait a little while before you purchase it? Maybe you have to wait till pay day or maybe you want to let your lover see your Wishlist first?

Set up your very own Wishlist on www.adultsextoywholesalers.com.au by adding products you like and may wish to purchase in the future. Having a Wishlist means that next time you visit you can quickly see your favourite products all in one place!

Starting A Wishlist

Starting your Wishlist on www.adultsextoywholesalers.com.au is easy! When you see a product you want to add, simply click the 'Add to Wishlist' button located under the 'Add to Basket' button.

You can view your Wishlist at any time and have the option of adding products from your Wishlist directly into your Shopping Basket

You can add or remove items from your Wishlist at any time.


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How To Pay

How To Pay For Your Order.

You can pay for your order with Adult Sex Toy Wholesalers by PayPal, Direct Bank Transfer or by Cheque. Even if you don't have a PayPal account you can use your credit card or debit card to process your order through PayPal's secure gateway payment system. PayPal accept most major credit cards and debit cards. When you pay with your PayPal account or use PayPal to pay with your credit card or debit card, your PayPal statement or bank statement will show a charge to Fare L'Amore Pty Ltd and will not make any mention of Adult Sex Toy Wholesalers or the products you have purchased. For your convenience and discretion we also accept payment via Direct Bank Transfer and also by Cheque. If you select one of these options you will be prompted with further payment details. Please use your Order ID as the payment reference. Please note that your order will not be shipped until the payment has been processed and the funds have cleared in our account. For this reason, if you want to enjoy your purchases quickly we suggest you pay via PayPal, credit card or debit card. Please select your preferred payment method in the checkout and follow the instructions.

Security And Privacy

All of your details are kept safe and secure at all times, including your name, address and payment information. Click here to read more about our Privacy Policy. We will never share your details with any other companies. Adult Sex Toy Wholesalers do not collect or hold onto credit card details.

Paying By PayPal

Go through the secure checkout as normal and select 'Proceed to PayPal'. You will be taken to the PayPal site to process the payment. If you have a PayPal account you will be prompted to log into your account and set up the payment. If you don't have a PayPal account, you will be given the option of paying with your debit card or credit card. Once you have arranged the payment, you will be automatically returned to the adultsextoywholesalers.com.au site to confirm the payment total and place the order. Your PayPal account and any bank statements will show a charge to Fare L'Amore Pty Ltd and will not make any reference to Adult Sex Toy Wholesalers or the products you have purchased.

Paying By Direct Bank Transfer

To pay by Direct Bank Transfer, simply select this payment option while you are in the secure checkout. You will be prompted with further details for making an electronic payment directly into our bank account. Please use your Order ID as the payment reference and retain your own payment receipt. Your order won't be shipped until the funds have cleared in our account.

Paying By Cheque

To pay by Cheque, simply select this payment option while you are in the secure checkout. You will be prompted with further details for making a cheque payment via post. Please include your Order Id with your payment. Your order won't be shipped until the cheque has cleared.

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How To Order

How To Place An Order.

Shopping at www.adultsextoywholesalers.com.au is quick and easy but most importantly, it's fun!

All products shown on the website that are in stock are ready for shipping. If a product is showing out of stock; it means that we will be getting more in.

How To Order:

Browse www.adultsextoywholesalers.com.au by clicking on the product categories at the top of the screen (Menu). Click on a product picture to view more information, larger images and reviews.

Check below in the Related Products bar to see similar products that might suit your needs better.

When you find the product you want to buy, click 'Add to Basket' to add it to your shopping basket.

Your product will now show in your shopping basket, which can be viewed by clicking the trolley icon shown in the top right hand corner of your screen. The total cost of the items in your cart, including discounts, is calculated automatically.

You can continue browsing and shopping as much as you like. You can view your shopping cart at any time by clicking on the shopping trolley icon in the top right hand corner of the screen.

Prices on this website are displayed in Australian dollars including GST if applicable to the product.

You will be prompted to select your preferred delivery method and the appropriate charge will be added to your final total before you click the 'Proceed to Checkout' button to complete your order.

Important Information About Cookies

Cookies must be enabled in your browser to be able to shop at www.adultsextoywholesalers.com.au.
We use cookies so we can keep track of your current shopping session and personalise your experience so you can retrieve your basket at any time. If you don't accept cookies, you won't be able to purchase from Adult Sex Toy Wholesalers.

When you have finished shopping and you are happy with the products in your basket, click on the Proceed to Checkout button and you will begin the straight forward and secure payment process.

You can pay by credit card or debit card using PayPal. You may also pay via Direct Bank Transfer or Cheque. Please note that orders will not be shipped until funds have been received, so for fast delivery payment via PayPal is advised.

Your personal details are kept secure at all times and will not be shared with any other companies.

Telephone Ordering

You can place your order over the phone from 8am to 8pm EST.

If you are concerned about discretion, simply make a list of the product codes of the items you'd like before you call.

The product codes, or SKU numbers, are shown on each individual product page just under the 'Add to Wishlist' Button to the right of each product picture.

While calls may be recorded for training purposes, your privacy and discretion is always maintained.

Availability

To avoid disappointment or delays, you can only order items which are in stock.

The Adult Sex Toy Wholesalers website will tell you if an item is out of stock. We are continually receiving new stock so you should never have to wait too long.

If you would like to be notified when an item is back in stock, please feel free to contact us via our contact page.

After You Have Ordered

You will receive an automated email notification as soon as you place an order, listing all of the products that you have purchased, your total order value and the delivery address.

Please double check the information you have entered and if anything is incorrect, please contact us as soon as possible.

When your order has been shipped, you will receive another email confirming that your order has left the warehouse. You will also be given a tracking code to track your delivery via Australia Post.


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Plain Packaging

Discreet Plain Packaging

While the contents of your package may be exciting, the packaging that everyone else will see is not!

Here at Adult Sex Toy Wholesalers, we value the privacy of our valued customers and our simple packaging reflects this.

By wrapping up your exciting purchases in plain packaging, no one except you will know what is inside!

Discreet packaging means that you can shop with confidence at www.adultsextoywholesalers.com.au knowing that even if you are not home to accept your parcel, nosy neighbor's, work colleagues; even family members will not know what is inside.

All orders placed with Adult Sex Toy Wholesalers are packaged and wrapped so as to prevent anyone guessing what's inside the parcel or where it's from.

Will the package have return to sender details?

Australia Post requires us to have a return address on all packages. Because we know how nosy people can be, we get all our packages returned to a PO Box that makes no reference to Adult Sex Toy Wholesalers or the products you have purchased.

What will my parcel look like?

We discreetly and securely package all of our orders. Depending on the size and shape of what you have ordered, your order may come in an Australia Post Satchel or a plain box. It will give no indication of who the sender is or what's inside. We also make sure items are well padded when they are packed in order to prevent rattling and nosy hands from feeling the 'shape' of the product. Of course this extra padding also ensures your product arrives in top notch condition ready to play with!

All our boxes and envelopes are also double-wrapped with heavy duty packing tape to prevent accidental opening.

There are no markings on your package except for standard Australia Post and packaging labels, your address and an inconspicuous return address. There will be no logos, no mention of Adult Sex Toy Wholesalers or the contents of the package. If for some reason a courier service requires the contents of the package to be described, your products will be listed as 'health products'.


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Returns Policy

Returns Policy

In the case of purchase of a physical product from this website which satisfies one or more of the following cases we will gladly arrange a refund or exchange of the product:
  • The product proves faulty within 12 months of receiving the product and/or date of invoice
  • The product does not match its description as provided when sold
  • The product received is not the product ordered
  • The product has been damaged in transit.
For faulty products we offer a 12 Month Replacement Warranty from the date you receive your product. Please contact us immediately by calling 0408 808 968 if any of the above occurs to arrange a return. Products returned without prior notice will be rejected. Please ensure that returned products are cleaned and safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping. If a returned product is deemed to be faulty, every effort will be made to replace this item with an identical product. If we cannot replace your item with an identical product, we will offer you the option of choosing another product of the same value or provide you with a refund for the total value of the faulty product. Fare L'Amore Pty Ltd will not be responsible for return postage of products but in the case that the item is deemed faulty by our Quality Control Department the replacement item will be posted to you at our expense. Any products found to be working upon return will be sent back to the customer at their expense.

Change Of Mind Policy

Due to the personal nature of the products we sell and to ensure the health & safety of our customers, we do not offer refunds or returns for change of mind of any products purchased. Items will not be exchanged due to change of mind, cheaper price elsewhere or if the fault was caused by negligence or inappropriate use.

Special Offers Returns Policy

Products purchased as part of a package or special offer are still covered under our 12 Month Warranty. If you find a product is faulty, please contact us to arrange a return and we will be happy to send a replacement. If the product was discontinued item we will offer you a similar replacement product of equal or greater value.

Free Gifts Returns Policy

We do not accept returns of FREE GIFTS in exchange for other products, credit or money.

Before You Return Your Product:

Before you return a toy you suspect is faulty, please make sure you have checked the following:
  • Make sure you are using the correct batteries.
  • Make sure the batteries have been installed correctly.
  • Try new batteries.
  • Make sure the battery terminals are not wet or affected by moisture.
  • Hold controls down for 3-5 seconds to turn it on.
  • Make sure you have read and followed the instruction leaflet specific to your product.

How To Return Your Faulty Product

Prior to making your return you must contact us by phone (0408 808 968). We will troubleshoot the issue and then supply further instructions on how to return your product, if you still can't get your product to work correctly.

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Delivery Policy

Delivery Policy

Your order will arrive in plain packaging that will not give away the contents of your parcel, with an inconspicuous return address and Fare L'Amore as the sender. All orders on this website must be paid for in full before they will be packed and shipped from our warehouse. Orders are ready to be dispatched directly from our warehouse the same day of completing your order; often within minutes.

Delivery Options

Delivery options include Parcel Post or Express Post via Australia Post. Australia Post's regular Parcel Post service is cost effective and reliable, delivering parcels in 2 or more business day. Parcel Post services for all orders under $200 will cost $11.95. Australia Post's Express Post service provides next business day delivery to most metropolitan areas. Express Post services for all orders under $200 will cost $16.99. All orders over $200 in total will receive FREE shipping (if that option has been chosen) via Parcel Post.

How Do I Track My Delivery?

You will be provided with a tracking number via email (if an email address is supplied) from Australia Post in order to track your delivery once your parcel has been shipped from the warehouse. If you are not home at the time of delivery and there isn't a safe place to leave your parcel, your delivery person will leave a collection card. Orders will be held for 10 working days at your local Australia Post Office before being returned to us. If your parcel is more than 5 working days overdue, please contact us by telephone or our contact page on this website.

Returns and Refunds

Fare L'Amore Pty Ltd offer a 12 Month Return Policy on faulty products. Before you post your faulty item back to use please make sure you have contacted our customer service team and that you have read our Returns Policy.

Where Do We Deliver To?

Fare L'Amore Pty Ltd deliver anywhere across Australia for the same affordable price! Prices on this website are displayed in Australian dollars including GST if applicable to the product.

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